Terms and Conditions
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Welcome to the website of Saira Lee - Utilities Consultancy.
By using our website or services, you agree to be bound by the following terms and conditions.
If you do not agree to these terms, please refrain from using our website or engaging with our services.
1. About Us
Saira Lee - Utilities Consultancy is a utilities consultancy business operating in Scotland and throughout the UK. Our mission is to provide expert advice and assistance to individuals and businesses looking to manage their utilities more effectively and reduce costs.
If you have any questions about these terms, you can contact us at:
Email: enquiries@utilitiesconsultancy.com
2. Use of Our Website
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You must be at least 18 years old to use this website or our services.
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By accessing this website, you agree to use it only for lawful purposes and not to engage in any activities that could damage, disable, or impair the website.
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We reserve the right to modify or withdraw this website, or any part of it, without prior notice.
3. Our Services
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We provide consultancy services to help individuals and businesses reduce utility costs, manage contracts, and improve efficiency.
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Any advice, guidance, or recommendations we provide are based on the information you supply. It is your responsibility to ensure all details you provide are accurate and complete.
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We may introduce you to third-party suppliers for specific services, but we are not responsible for the actions, terms, or services provided by those suppliers.
4. Accuracy of Information
While we strive to ensure that all information on our website is accurate and up-to-date, we do not guarantee the completeness or accuracy of the information provided. We reserve the right to update, modify, or remove information on the website without prior notice.
5. Third-Party Suppliers
We work closely with trusted third-party suppliers to provide utility services to our clients.
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Any agreements entered into with third-party suppliers are between you and the supplier.
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We are not liable for any loss, damage, or dissatisfaction arising from your dealings with these suppliers.
6. Client Obligations
When engaging with our services, you agree to:
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Provide accurate and up-to-date information.
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Notify us promptly of any changes to your circumstances that could affect the services we provide.
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Comply with the terms and conditions of any third-party suppliers you engage with through our referrals.
7. Fees and Payments
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Our consultancy services, may involve fees, which include, however are not limited to, our change of occupancy and administration services, and will be clearly explained to you before any agreement is made.
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In the case of commissions from suppliers for introductions, this will not affect the rates or services you receive.
8. Limitation of Liability
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We are not liable for any indirect, consequential, or incidental damages arising from the use of our website or services.
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We will not be responsible for any errors or omissions in the information provided or for any decisions made based on our recommendations.
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Nothing in these terms excludes or limits liability for death, personal injury, or fraudulent misrepresentation caused by our negligence.
9. Privacy and Data Protection
Your privacy is important to us. We process your personal data in accordance with our Privacy Policy, which you can find here. By using our website or services, you consent to such processing.
10. Intellectual Property
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All content, including text, images, and logos, on this website is the intellectual property of Saira Lee - Utilities Consultancy, unless otherwise stated.
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You may not reproduce, copy, or distribute any content without our prior written consent.
11. Complaints Handling
We are committed to providing high-quality service. If you have a complaint, please refer to our Complaints Handling Procedure, which outlines the process for resolving issues.
If your complaint cannot be resolved directly with us or remains unresolved for eight weeks, you may escalate it to the Energy Ombudsman. Contact details are available in our Complaints Handling Procedure.
12. Termination of Services
We reserve the right to terminate or suspend access to our services, or, take legal action if necessary, if we believe you have breached these terms and conditions or engaged in unlawful activities.
13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Scotland, England, Northern Ireland and Wales. Any disputes arising from these terms will be subject to the jurisdiction of the relevant courts.
14. Changes to These Terms
We may update these terms and conditions from time to time to reflect changes in our practices or legal obligations. Please review them regularly to stay informed of any updates.
15. Contact Us
If you have any questions about these terms and conditions, please contact us at: Email: enquiries@utilitiesconsultancy.com
By continuing to use this website or engage with our services, you confirm that you have read, understood, and agreed to these terms and conditions.
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