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Privacy Policy

 

At Saira Lee - Utilities Consultancy, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website or services.

 

Who We Are
 

Saira Lee - Utilities Consultancy provides utilities consultancy services to help individuals and businesses streamline their utility management and reduce costs. If you have any questions about this policy, please contact us: Email: enquiries@utilitiesconsultancy.com
 

What Information We Collect
 

We may collect and process the following personal data:

  • Personal Information: Name, email address, phone number, postal address, and any other information you provide when contacting us.

  • Business Information: Details about your business if you use our consultancy services.

  • Technical Data: Information about your visit to our website, such as your IP address, browser type, pages viewed, and the duration of your visit.

  • Communication Records: Emails, phone call records, and other correspondence related to our services.
     

How We Use Your Information
 

We use your information to:

  • Provide our consultancy services.

  • Respond to your enquiries or requests.

  • Send you relevant updates, offers, or newsletters (only if you have opted in).

  • Process payments or invoices.

  • Improve our website and services.

  • Comply with legal obligations or resolve disputes.

We will only use your personal data where we have a lawful basis to do so, such as your consent, a contractual obligation, or a legal requirement.
 

How We Protect Your Information
 

We take data protection seriously and implement appropriate technical and organisational measures to safeguard your personal data. These include:

  • Secure servers and encrypted storage.

  • Restricted access to your information to authorised personnel only.

  • Regular monitoring and updating of our security practices.

Sharing Your Information.
 

We will never sell your personal data to third parties. However, we may share your data with:

  • Service providers and trusted partners who assist us in delivering our services (e.g., billing systems or communication tools).

  • Legal or regulatory authorities if required to comply with the law.
     

All third-party providers we work with are bound by strict confidentiality agreements and data protection standards.
 

Your Rights

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request the deletion of your personal data (where applicable).

  • Objection: Object to how we process your personal data.

  • Data Portability: Request to transfer your data to another service provider.
     

To exercise any of these rights, please contact us at enquiries@utilitiesconsultancy.com.
 

Cookies and Website Tracking

Our website uses cookies to enhance your experience and collect information about how visitors use the site. Cookies may include:

  • Analytical cookies to monitor website performance.

  • Functional cookies to ensure the website works as intended.
     

You can manage your cookie preferences through your browser settings.
 

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
 

Third-Party Links

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to review their policies.
 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.
 

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us: Email: enquiries@utilitiesconsultancy.com
 

Thank you for trusting Saira Lee - Utilities Consultancy. Your privacy is our priority.

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